PR failure at Toronto GO Transit: Day 3

Now that’s better… from today’s Toronto Star:

“After our story on Monday sparked public outcry, GO seems to have gotten the message.

McNeil has since sent a letter to the Star, saying “a review of security practices across our network (will) be undertaken. We will also conduct staff training for our front-line workers to better understand established protocols for incident reporting.”

Go Transit also made the board’s CEO available for comments, which sends a good message.


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